Last updated: 16 September 2026
MRCP Backbenchers provides digital educational products and online services. Because digital content can be accessed immediately, it cannot be physically returned. This policy explains when a refund may be considered.
You may request a refund within 7 calendar days of purchase if you purchased the wrong course by mistake, were charged more than once, or cannot access the purchased content because of a verified technical problem on our platform that we cannot resolve within a reasonable time.
For a change-of-mind request, a refund may be considered only where course access has not been substantially used. Substantial use includes viewing or completing a significant portion of videos, attempting a significant portion of a Q-bank or mock exam, downloading materials, attending a live or mentorship session, or otherwise consuming the main benefit of the product.
Verified duplicate charges will be refunded. If you purchased the wrong MRCP course, contact us promptly; where practical and before substantial use, we may transfer the payment to the correct eligible course or approve a refund.
Email [email protected] with your name, account email, order number, course name, payment date and reason for the request. Do not send full card or banking credentials.
We will review account access records and payment status before deciding a request. Approved refunds are normally returned to the original payment method. Processing time depends on the bank or payment provider, and any non-refundable provider charges may be deducted where permitted.
If we cancel a paid live service without offering a reasonable replacement, affected learners may receive a refund for the undelivered portion. Minor content updates, timetable adjustments or replacement of equivalent learning material do not automatically qualify for a refund.
Refund questions may be sent to [email protected]. Location: Pakistan.
